From Good to Great: Enhancing Service Offerings Through Customer Feedback and Insights

From Good to Great: Enhancing Service Offerings Through Customer Feedback and Insights

In the competitive landscape of field service industries such as security, cleaning, and labour hire, providing exceptional customer service is not just a bonus – it’s a necessity. Companies that can consistently meet and exceed customer expectations are the ones that rise from being merely good to achieving greatness. One of the key strategies to […]

Navigating Complex HR Compliance: A Guide for Small Businesses

HR compliance management for small businesses

In today’s rapidly evolving business landscape, small businesses face increasingly complex challenges when managing their workforce and adhering to HR compliance regulations. As a small business owner, navigating through this intricate web of rules and regulations can be daunting. However, it’s crucial to ensure that your business remains compliant to avoid legal issues and maintain […]

Benefits of reducing time spent on admin tasks

As a manager in the security industry, you’re likely always looking for ways to optimise your time and work more efficiently. One way to do this is by reducing the amount of time you spend on administrative tasks. Administrative tasks can often be tedious and monotonous, so freeing up sometimes can make a big difference […]

Why is it important to limit your security officers’ work hours?

As security officers, we are often asked to work long hours. But is this necessary? And what are the consequences of working too many hours? This blog post will explore the importance of limiting work hours for security officers in your organisation. We’ll also examine some potential consequences of overworking your security personnel. By understanding […]

Best Ways to Align Your Workforce Management Strategy with Business Requirements

Business leadership and HR must work well together for a business to succeed. The leaders who develop the company’s annual objectives and sales strategy frequently need to communicate better with the HR department overseeing the workers. These should be mutually exclusive as one dramatically affects the other. The alignment of personnel strategy with company objectives […]

7 things to consider when looking for software to manage your security company

Managing a security company brings a lot of responsibilities to the table. From rostering, to payroll, invoicing, and timesheets. All these are expected to be accomplished efficiently and effectively. Thankfully, there are plenty of software tools that can create a smooth workflow for Australian security companies. With so many options, though, how should you decide […]

5 Tools Every Cleaning Company Should Have

No matter the size of your cleaning company, you need some essential tools to succeed. In this blog post, we’ll go over the essential tools cleaning companies should have and how they can be used to increase efficiency and productivity. Keep reading to learn more! 5 Tools Every Cleaning Company Should Have 1. CRM System […]

Can security companies collaborate with one another?

Australia has a fast-growing security industry. Its revenue is expected to grow by 9.23% annually, so it’s not unrealistic to expect great competition within this sector. As security companies vie for lucrative contracts, one can’t help but ask: can these companies ever work together? We will detail the answer to this question in this article, […]

5 Ways Cleaning Companies Can Boost Employee Engagement

Employee engagement is a critical factor in the success of any organisation, but it can be especially important for cleaning companies. Happy, engaged employees are more productive and provide better customer service. This blog post will discuss five ways to boost employee engagement in your cleaning company. Keep reading to learn more! The importance of […]

How can you assign the right security officer for the job?

When doing the rostering, assigning the right security officer for the job is easier said than done. But when rostering the right staff to your clients locations, this provides many benefits not only for the whole team but for your client as well. Security managers are expected to be able to do this. Let’s go […]