From Good to Great: Enhancing Service Offerings Through Customer Feedback and Insights

From Good to Great: Enhancing Service Offerings Through Customer Feedback and Insights

In the competitive landscape of field service industries such as security, cleaning, and labour hire, providing exceptional customer service is not just a bonus – it’s a necessity. Companies that can consistently meet and exceed customer expectations are the ones that rise from being merely good to achieving greatness. One of the key strategies to […]

What is a unique selling pitch, and why do physical security companies need one?

It is important for all service businesses to have a unique selling position pitch when talking to potential customers. With the security industry market being so competitive, it is vital that a physical security company have a unique selling position (USP) that sets them apart from its competitors. A USP is a statement that communicates […]

Benefits of reducing time spent on admin tasks

As a manager in the security industry, you’re likely always looking for ways to optimise your time and work more efficiently. One way to do this is by reducing the amount of time you spend on administrative tasks. Administrative tasks can often be tedious and monotonous, so freeing up sometimes can make a big difference […]

Best Ways to Align Your Workforce Management Strategy with Business Requirements

Business leadership and HR must work well together for a business to succeed. The leaders who develop the company’s annual objectives and sales strategy frequently need to communicate better with the HR department overseeing the workers. These should be mutually exclusive as one dramatically affects the other. The alignment of personnel strategy with company objectives […]

How important is a rostering software for labour hire companies

Rostering is an essential task in a labour hire company. It organises your workforce and makes sure that everyone reports to their rostered workplace. Arguably, rostering is also very complicated. Managers in such organisations will have to handle the brunt of the task, half of which involves sorting out employee details, workplace requirements, and ensuring […]

Job Abandonment: How should managers handle It

Consider the situation where your most important security personnel doesn’t show up for work one day, the day after, or even the following day. After a week, it becomes quite evident that they have given up on their position. What is job abandonment, and why does it happen? Job abandonment occurs when an employee unexpectedly […]

The importance of a CRM tool for security and cleaning companies

What do cleaning and security companies have in common? The short answer is that both work with clients that require these companies’ personnel on their sites. This setup requires more than just looking at sales figures. In both cleaning and security industries, success would mean efficiently managing the workforce in order to provide the best […]

5 Ways to Simplify Your Payroll System

Every employee deserves to be adequately compensated for the work they do. Workers’ hourly rates are best facilitated with a properly working payroll system, which tracks each personnel’s work hours, reimbursable expenses, and time offs, to name a few. Such a system does not need to be complex, but with all things to consider regarding […]

How Can You Use Employee Availability to Improve Your Scheduling Process?

The first step is to know your security employees’ availability. This will help you roster your workforce on days when most casual workers are unavailable. Some of these days are on Public holidays and other special occasions. This can also be achieved by offering flexibility in their schedule. This helps improve both employee retention and […]

Why Businesses Need to Set Budgets

An average person budgets their money to pay rent, buy supplies, and other business-related expenses. Likewise, budgeting for your company is also needed to avoid financial roadblocks. Starting your venture with a proper plan will help you accurately map out its financial future and deal with any possible problems. Although planning a business from scratch […]