As a manager of security professionals, chances are you’ve asked yourself more than once how to keep your security guards engaged and proactive on the job. With budgets often tight these days, it’s important to make sure that the resources you have available—in this case, the manpower of your security team—are utilised as efficiently as possible. What can you do to ensure that they’re staying busy? Here’s our guide to ensuring your officers don’t lose focus during their shifts on duty.
Steps to ensuring security guards are doing their job
Having a strong security team is an important part of any successful business. Having well-trained and reliable security personnel on site can help provide peace of mind and reduce potential business risks.
- Establish clear job expectations and responsibilities:
Clearly define the duties and responsibilities of security guards and provide written instructions for each task. Ensure that the guards understand their role and are trained to perform their duties effectively.
- Regular supervision and monitoring:
Supervise security guards on a regular basis to ensure that they are carrying out their duties in a professional manner. Use monitoring tools such as cameras, checklists, and spot-checks to assess performance and identify areas for improvement.
- Performance evaluations:
Regularly evaluate the performance of security guards and provide constructive feedback. Use a formal evaluation process that includes both objective and subjective criteria, and provides opportunities for guards to improve their performance.
- Incident reporting and investigation:
Encourage security guards to report any incidents or concerns to management, and establish a process for investigating and resolving any incidents. Keep a record of incidents and use this information to identify patterns and areas for improvement.
- Ongoing training and development:
Provide ongoing training and development opportunities for security guards to help them stay up-to-date on industry best practices and to develop new skills. This will help to maintain high standards of performance and ensure that guards are equipped to handle a wide range of security-related issues.
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Wherever your mobile workforce is at any given time, rest assured that the security guards will perform in compliance with all expectations set out by you as their superior. Stay ahead and know what your teams are up to using Cerely’s reliable GPS tracker featured software!
Benefits of ensuring guards stay busy at work
Ensuring guards stay busy at work is essential for providing effective security services to clients. A well-trained, engaged and proactive security team is critical for maintaining a safe and secure environment.
Here are five benefits of ensuring guards stay busy at work, which will be beneficial for both the clients and the security company.
- Reduce Incidents
Keeping guards busy at work helps to prevent incidents from occurring. A guard who is proactive, alert, and focused is less likely to miss security threats. When guards have a clear understanding of their duties and are kept busy with tasks, they are able to respond quickly and effectively to any security incidents that may occur.
- Improve the overall Security
When guards are busy at work, they are able to perform their duties to a higher standard. This leads to an overall improvement in the security of the location they are responsible for. This can include monitoring the surrounding areas, performing regular security checks, and responding to security incidents in a timely manner.
- Quicker Response Times
Guards who are kept busy are more likely to respond quickly and efficiently to security incidents. This can help to minimise the impact of a security breach and prevent further damage from occurring. Quicker response times can also help to ensure that clients feel safe and secure, knowing that their security needs are being met.
- Reduced Costs
When guards are kept busy, they are less likely to become complacent and are better equipped to identify and respond to security threats. This can reduce the need for additional security personnel, saving the security company money on staffing costs.
- Improved Morale
Keeping guards busy at work can help to improve their morale and sense of purpose. A guard who is engaged and involved in their work is more likely to feel valued and appreciated, leading to a higher level of job satisfaction. Improved morale can also lead to increased motivation and commitment to providing quality security services to clients.
Ensuring guards stay busy at work is essential for providing effective security services to clients. By reducing incidents, improving security, quickening response times, reducing costs, and improving morale, both the clients and the security company benefit. By keeping guards busy, they are better equipped to provide the highest level of security and customer service.
Keep your security guards on track with Cerely’s all-in-one workforce software
Security businesses need to be highly organised and efficient to thrive. Fortunately, there’s a solution that can help take your business to the next level. Cerely offers an all-in-one platform with features like CRM, payroll integration, leave management, and time & attendance tracking. This smart software makes it easy to engage with clients, contractors, and employees while ensuring everyone is where they need to be. Keep your security guards on track with Cerely’s all-in-one workforce software—try it today.