Tower Security streamlined rostering and workforce management with Cerely, reducing rota administration time by approximately 75% while improving operational visibility and creating a stronger foundation for future compliance and growth.
| ⏱ Time Saved | 📋 Centralised Documentation | 🚓 Operational Visibility | 📈 Future Compliance Readiness |
| Monthly Rosters Created in Around 1 Hour | Contracts & Documents Stored Digitally | Improved Workforce Coordination | Supporting 2026 Accreditation Goals |
Delivering Security Services Across North Essex
Tower Security is a family-run security business based in North Essex, England, providing a range of security services across the region.
Operating for more than 26 years — with the current ownership team leading the business for the last 14 years — Tower Security manages:
- Mobile response security operations
- Static guarding services
- Door supervision for local venues
- Security coverage for local authority contracts
The company currently operates:
- 3 mobile response vans nightly
- More than 300 active sites
- Approximately 150 clients
- A workforce of around 40 employees
As the business continued modernising its operations, the team needed a more efficient way to manage rostering, administration, and operational documentation.
The Challenge
Before implementing Cerely, much of Tower Security’s operational administration relied heavily on manual processes and timesheets.
The process was both time-consuming and inefficient:
- Weekly rotas could take over an hour to complete
- Rosters often required several days for confirmation
- Operational documents were stored manually
- Administrative tasks limited time available for higher-value business activities
The business also struggled to find a system that balanced both workforce management functionality and security industry operational requirements.
“Nobody does it all. They either do a system where the rostering and invoicing is good and the security side is bad.”
At the same time, Tower Security wanted a platform that could evolve alongside the business as it continued transitioning toward more modern operational systems and CRM technology.
Why Tower Security Chose Cerely
After speaking with multiple providers, Tower Security ultimately chose Cerely because of its industry understanding and collaborative approach.
The team felt Cerely genuinely understood the operational challenges security companies face and appreciated the opportunity to grow alongside the platform as new functionality continued to develop.
Rather than forcing a disruptive transition, Cerely offered the flexibility to gradually integrate new systems and workflows into the business over time.
“We had spoken to so many different companies in relation to a new CRM and we felt that David was genuine and really understood our issues. David offered us a chance to grow with Cerely. As we as a company integrate into the modern world of CRMs and technology, Cerely will grow which means we can integrate it slowly into our business.”
This approach gave Tower Security confidence that the platform could support both current operational requirements and future scalability.
Dramatically Reducing Rostering Time
One of the biggest operational improvements came from Cerely’s rostering functionality.
Previously, creating weekly rotas manually through spreadsheets consumed a large amount of administrative time.
With Cerely:
- Rosters can now be planned significantly faster
- Workforce coordination has become more efficient
- Administrative workload has reduced substantially
The team estimates that what once took over an hour each week can now be managed at a much larger scale in a fraction of the time.
“Using Cerely has allowed me to complete a month’s rota in an hour!”
The time savings have helped free up operational capacity across the business and allowed management to focus more attention on strategic priorities and daily operations.
Centralising Operational Documentation
Beyond rostering, Cerely has also improved how Tower Security manages operational records and client documentation.
The ability to securely upload and store documents within the CRM has reduced reliance on physical paperwork and simplified access to important operational information.
This has made day-to-day administration significantly more efficient.
“I also like uploading documents to the CRM which means I don’t have to route through a drawer full of paperwork to find a contract.”
By digitising documentation and centralising information, the business has taken important steps toward modernising its operational infrastructure.
Building Toward Future Compliance Goals
Tower Security is also preparing for future accreditation and compliance initiatives planned for 2026.
As the business works toward formal accreditations, Cerely is helping establish more structured operational processes and stronger organisational visibility.
The platform’s ongoing development and flexibility are expected to play an important role in supporting these future compliance objectives.
“2026 is a year I am looking to obtain accreditations. This will help me out hugely and get everything in line for this.”
A Platform Growing Alongside the Security Industry
For Tower Security, Cerely represents more than just a rostering platform. It is part of a broader operational transformation toward more modern, connected, and scalable workforce management processes.
The business values Cerely’s ongoing development roadmap and collaborative approach to improving functionality specifically for the security industry.
“If it continues to develop in the same way then absolutely, I will happily stand there and show and tell people to use Cerely.”
Looking Ahead
With streamlined rostering, centralised operational records, and a growing digital infrastructure, Tower Security is continuing to modernise its operations while building a stronger foundation for future growth and compliance readiness.
As Cerely continues evolving alongside the needs of the security industry, Tower Security sees the platform as an important long-term operational partner.
Ready to Modernise Your Security Operations?
Cerely helps security businesses streamline rostering, compliance management, reporting, invoicing, and workforce operations in one connected platform.
Book a demo today.
